Terms and conditions

The Terms of Service have 11 sections.

1. Introduction
2. Service Description
3. Eligibility
4. User Conduct
5. Payment Terms
6. Cancellation of appointments
7. Privacy and Data
8. Limitation of Liability
9. Indemnification
10. Amendments
11. Contact Information

1. Introduction

   Your privacy is important to us. We collect and process personal information in accordance with our Privacy Policy, which is available on our website. Our Privacy Policy explains the personal information we collect, the purposes for which it is used, the lawful bases on which we process it, how long it is retained, who it may be shared with, and your rights under UK data protection law.

   As part of providing autism assessment services, we may process health and other special category information. We process this information only where there is an appropriate lawful basis under UK data protection law, including where processing is necessary for the provision or management of health or social care services. Where consent is appropriate for a specific activity, such as recording or transcribing an assessment session, we will obtain that consent separately.

   Where personal information is processed or transferred outside the United Kingdom, we will ensure that appropriate safeguards are in place in accordance with UK data protection law. We maintain appropriate technical and organisational measures to protect the security and confidentiality of personal information.

   These Terms of Service is meant to establish a clear and mutual understanding, and to help us work effectively. Should you have any questions about the Terms of Service or about the service in general, please refrain from agreeing to the Terms of Service and speak to one of the team.

2. Service Description

   The service provides assessments to determine if an individual meets the threshold to receive a diagnosis of a neurodevelopmental condition, such as autism, or not. By receiving an assessment, it does not mean that you will receive a diagnosis. There may be occasions where you do not receive a diagnosis, but there may be another condition with which we can safely diagnose you. In this instance, we will discuss this with you rather than simply providing that diagnosis.

   We also provide support to neurodiverse individuals and their families. Support is also offered to professionals who wish to either support an individual or wish to receive training on how to support those who have a neurodevelopmental diagnosis.

   We cannot offer second opinions of our own assessments however; you are welcome to seek second opinions elsewhere. Our clinicians are all licensed professionals; and adhere to NICE guidelines for all diagnosis assessment. If thresholds are not met to provide a correct diagnosis, then they will not make that diagnosis.

3. Eligibility

   To use the Service, the commissioner of our services must be 18 years old and capable of entering legally binding contracts. We can provide our services to those who are at least 7 years old.

4. User Conduct

   You agree to use the Service in compliance with all applicable laws and regulations, including the UK-GDPR and the Health and Social Care Act 2008. You will not:

   • Provide false or misleading information.
   • Use the Service for any unlawful or prohibited purpose.
   • Attempt to interfere with the Service or its operation.
   • Violate any intellectual property rights of the Service or others.
5. Payment Terms

   We require full payment to be made before your first session with one of our team. We accept payment via bank transfer and details will be provided when you commission our services.

   We are also able to accept staged payments prior to your session(s). These will typically be due before each part of the assessment and final payment will be due before we release the outcome and final report. This can be arranged by prior arrangement only. Please contact Matt (matt@autismcentre.co.uk) to discuss this option with him. Should you withdraw from making payments, you will forfeit your part payments, and no refund will be provided. These payments do not constitute entering into a finance agreement and there will be no record of these payments on your credit record. We will never perform a credit scoring exercise on any client.

6. Cancellation of appointments

   There may be an occasion where you are unable to attend an appointment. You must provide us with at least 48 hours notice of your intention to miss the appointment; otherwise, your session will be charged at the full rate which was agreed with you.

   If you are undertaking an autism assessment, we still need to pay the clinician for the missed appointment and an additional fee of £300 will be required for any stage missed without receiving a 48-hour notice period. Any appointments which are cancelled with more than 48 hours’ notice will be re-arranged for the next available appointment space.

   If you miss more than 3 appointments without letting us know of your intention to cancel the appointment, you will be placed back onto the waiting list, and this may mean a short wait before we are able to offer you another appointment.

7. Privacy and Data

   Your privacy is important to us. We collect and use your personal information in accordance with our Privacy Policy, which is available on our website. By engaging in our service, you acknowledge and agree to the privacy policy. You specifically consent to us processing your personal data for the purpose of our services under this Terms of Service. If our clinicians are at any point located outside of the UK, you acknowledge and agree that such processing will involve transferring your personal data outside of the UK. You understand that the residing country may have data protection laws that differ from those of the United Kingdom, however, you will retain your rights under the UK data protection law, and we will implement and maintain appropriate technical and organizational measures to ensure the security and confidentiality of your personal data.

   All clinical sessions and related communications are treated as confidential. We only share personal information where this is necessary for the provision of our services, with authorised healthcare professionals and organisations involved in your care, with organisations processing information on our behalf, where you have asked or authorised us to do so, or where disclosure is otherwise permitted or required by law. Further information about how and with whom we share personal information is provided in our Privacy Policy. This is predominantly the case when human safety is concerned such as:

   • If you threaten harm to yourself or another person
   • If we believe a child or adult at risk is at risk of harm or abuse
   • If a court instructs us to disclose information
   • If you share information about a proposed act of terrorism or another illegal act
8. Limitation of Liability

   In no event shall The Autism Centre Limited be liable for any indirect, incidental, special, consequential, or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or in connection with the use or inability to use the Service.

9. Indemnification

   You agree to indemnify and hold The Autism Centre Limited harmless from any claims, liabilities, damages, and expenses arising out of or related to your use of the Service or your violation of these Terms.

10. Amendments

    We reserve the right to amend or modify these Terms of Service with prior written notice to you, and any such changes will become effective 30 days following such notice. The laws of England and Wales will govern these Terms of Service and any disputes arising from or in connection with these Terms of Service shall be subject to the exclusive jurisdiction of the courts of England and Wales. If any part of these Terms of Service is deemed invalid, illegal, or unenforceable, it will not affect the validity of the remaining portions. These Terms of Service reflects our complete understanding and supersedes any prior written or oral agreements regarding its subject matter.

11. Contact Information

    If you have any questions about these Terms or the Service, please contact us at hello@autismcentre.co.uk

The terms of use have 13 sections.

1. Information about us
2. Changes to these terms
3. Changes to our site
4. Accessing our site
5. Your account and password
6. Intellectual property rights
7. No reliance on information
8. Limitation of our liability
9. Uploading content to our site
10. Viruses
11. Linking to our site
12. Third party links and resources in our site
13. Applicable law

1. Information about us
   1. autismcentre.co.uk is a site operated by The Autism Centre Limited ("us","we").
2. Changes to these terms
   1. We may revise these terms of use at any time by amending this page.
   2. Please check this page from time to time to take notice of any changes we made, as they are binding on you.
3. Changes to our site
   1. We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
   2. We do not guarantee that our site, or any content on it, will be free from errors or omissions.
4. Accessing our site
   1. Our site is made available free of charge for users to access content.
   2. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
   3. You are responsible for making all arrangements necessary for you to have access to our site.
   4. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
5. Your account and password
   1. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
   2. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
   3. If you know or suspect that anyone other than you knows your user name or password, you must promptly notify us at hello@autismcentre.co.uk.
6. Intellectual property rights
   1. We are the owner or the licensee of all intellectual property rights in our site, the name of our site and its URL, and in all of the material published on it. All of those works are protected by copyright and intellectual property laws and treaties around the world. All such rights are reserved.
   2. You may print off one copy of any page of our site, and may download extracts of any page from our site, for your personal use, and you may draw the attention of others within your organisation to content posted on our site.
   3. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any digital content, illustrations, photographs, video or audio sequences or any graphics or other materials forming part of our site separately from any accompanying text or context.
   4. Our status (and that of any identified contributors) as the authors of our site and content on our site must always be acknowledged.
   5. You must not use any part of our site or the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors (as applicable).
   6. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
7. No reliance on information
   1. The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
   2. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
8. Limitation of our liability
   1. Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
   2. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
   3. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
      • use of, or inability to use, our site; or
      • use of, or reliance on any content displayed on our site.
      • If you are a user, please note that in particular, we will not be liable for:
        • loss of profits, sales, business, or revenue;
        • business interruption;
        • loss of anticipated savings;
        • loss of business opportunity, goodwill or reputation; or
        • any indirect or consequential loss or damage.
   4. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect our site or your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
   5. We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
9. Uploading content to our site
   1. Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.
   2. You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty.
   3. Any content you upload to our site that is intended for publication on our site (such as content for your profile on our site, or comments that will be visible to other users) will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such content for any purpose.
   4. We also have the right to disclose your identity to any third party who alleges or claims that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy, or is defamatory or otherwise in breach of our Acceptable Use Policy.
   5. We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.
   6. We have the right (but not any obligation) to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.
   7. The views expressed by other users on our site do not represent our views or values.
10. Viruses
    1. We do not guarantee that our site will be secure or free from bugs or viruses.
    2. You are responsible for configuring your information technology, computer programs and platform in order to access our site. You should use your own virus protection software.
    3. You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other any other harmful programs or computer code or other material which is malicious or technologically harmful, designed to adversely affect the operation of any computer software or hardware, or which operates without the knowledge or consent of us or any users.
    4. You must not attempt to gain unauthorised access to our site, the server on which our site is run or on which our site’s content is stored, or any server, computer or database connected to our site.
    5. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
    6. By breaching the foregoing provisions of this paragraph 10, you would commit a criminal offence under the Computer Misuse Act 1990. We reserve the right to report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
11. Linking to our site
    1. You may link to the home page of our site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
    2. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
    3. You must not establish a link to our site in any website that is not owned by you.
    4. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
    5. We reserve the right to withdraw linking permission without notice.
    6. The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.
    7. If you wish to make any use of content on our site other than that set out above, please contact hello@autismcentre.co.uk.
12. Third party links and resources in our site
    1. Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.
    2. We have no control over the contents of those sites or resources.
13. Applicable law
    1. These terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. You and we agree to the non-exclusive jurisdiction of the courts of England and Wales.

Disclosure of your information

We may share your information with selected third parties including:

1. Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
2. Analytics and search engine providers that assist us in the improvement and optimisation of our site.
3. LinkedIn (www.linkedin.com) in the event that you choose you login to the forum with your LinkedIn details your information will be shared with LinkedIn. LinkedIn’s privacy policy and terms and conditions of use are located here: http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv.

We may disclose your personal information to third parties:

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of our subscribers, or others.

Where we store your personal data

All data that we collect from you will be stored at a destination within the United Kingdom on our secure servers.

However, we cannot guarantee that data shared with third parties will not be transferred to, and stored at, a destination outside the United Kingdom ("UK"). It may also be processed by staff operating outside the UK who work for us or a third party. By submitting your personal data, you agree to this transfer, storing or processing.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us via email hello@autismcentre.co.uk.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £25 to meet our costs in providing you with details of the information we hold about you. Please send your request to via email hello@autismcentre.co.uk.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed via email hello@autismcentre.co.uk.

This acceptable use policy sets out the terms between you and us under which you may access our website autismcentre.co.uk ("our site"). This acceptable use policy applies to all users of, and visitors to, our site.

Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use.

autismcentre.co.uk is a site operated by The Autism Centre Limited ("we" or "us").

Prohibited uses

You may use our site only for lawful purposes. You may not use our site:

1. in any way that breaches any applicable local, national or international law or regulation.
2. in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
3. for the purpose of harming or attempting to harm minors in any way.
4. to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
5. to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
6. to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

1. not to reproduce, duplicate, copy or re-sell any part of our site in infringement of our or any other person’s intellectual property rights or other rights, or in contravention of the provisions of our terms of website use or any other terms and conditions that apply to you in relation to the website or content that appears on it.
2. not to attack our site via a denial-of-service attack or a distributed denial-of service attack.
3. not to access without authority, interfere with, damage or disrupt:
   • any part of our site;
   • any server or other equipment or network on which our site operates or is stored;
   • any software or database used in the provision of our site; or
   • any server, equipment or network, software or database which is connected to our site, including such that is owned or used by any third party.

Interactive services

We may from time to time provide interactive services on our site, including, without limitation:

1. chat rooms;
2. bulletin boards;
3. forum.

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service (such as chat or comments, or direct mail facilities) we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

It is not recommended for this site to be used by those under the age of 16.

Content standards

These content standards apply to any and all material which you contribute to our site ("contributions"), and to any interactive services associated with it.

You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

1. be accurate (where they state facts);
2. be genuinely held (where they state opinions);
3. comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

1. >contain any material which is defamatory of any person;
2. contain any material which is obscene, offensive, hateful or inflammatory;
3. promote sexually explicit material;
4. promote violence or terror;
5. promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
6. infringe any copyright, database right or trade mark of any other person;
7. be likely to, or actually, deceive any person;
8. be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
9. promote any illegal activity;
10. be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety;
11. be likely to, or actually, harass, upset, embarrass, alarm or annoy any other person;
12. be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
13. give the impression that they emanate from us, if this is not the case;
14. advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

Suspension and termination

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

1. immediate, temporary or permanent withdrawal of your right to use our site;
2. immediate, temporary or permanent removal of any posting or material uploaded by you to our site;
3. issue of a warning to you;
4. legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
5. further legal action against you.
6. disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Changes to the acceptable use policy

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.